Privacy Policy

1. Introduction

This Privacy Policy describes how Atlas Mitigation (“Company,” “we,” “us,” or “our”) collects, uses, and protects the personal information of our customers and contacts in connection with our fire and water damage restoration services. This policy applies to communications made via phone calls and SMS/text messages using our business phone number(s).

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and service address
• Job-Related Information: Details about requested services, estimates, scheduled visits, and job progress
• Communication Records: Records of calls and text messages related to your service

3. How We Use Your Information

We use your information solely for legitimate business purposes related to the services we provide, including:

• Sending and receiving SMS text messages and phone calls to coordinate estimates, schedule job site visits, and provide updates on job progress
• Communicating with customers regarding the status of ongoing or completed restoration work
• Internal team communication related to job coordination and scheduling

We do not use this number for marketing, promotions, or sales solicitation of any kind.

4. SMS / Text Messaging Terms & Conditions

By providing your phone number and engaging with our business, you consent to receive SMS text messages from us through our business number (770) 588-1119.

Opt-In Process: Contacts opt in on our website contact page at https://atlasmitigation.com by checking a box to agree to receive informational messages from Atlas Mitigation and Restoration LLC. No mobile opt-in information is shared with third parties.

Message Types: Messages sent through this number are limited to the following types:

• Estimate Coordination: Scheduling and confirming appointments for property assessments and estimates
• Job Site Scheduling: Communicating arrival times, visit confirmations, and schedule changes
• Job Progress Updates: Notifications and updates regarding the status of active restoration work
• Internal Team Communications: Crew-to-crew messaging related to active job sites and assignments
• Follow-Up Communications: Messages related to completed work, documentation, or insurance coordination

Message Frequency: You may receive between 1 to 100 messages per month depending on the number of active jobs, scheduled appointments, and ongoing service updates associated with your property or project.

Rates: Atlas Mitigation does not charge for SMS messages. However, standard message and data rates may apply depending on your mobile carrier and plan. Please contact your carrier for details regarding your messaging plan.

Opt-In Confirmation: When you opt in, you will receive the following confirmation message: “You are now opted in to receive messages from Atlas Mitigation and Restoration LLC. Msg & data rates may apply. Msg frequency varies (1-100/mo). Reply STOP to cancel, HELP for help.”

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. You will receive the following confirmation: “You have been unsubscribed from Atlas Mitigation messages. No further messages will be sent. Reply START to re-subscribe.” To re-enroll, reply START and you will receive: “You have been re-subscribed to Atlas Mitigation messages. Msg & data rates may apply.”

Help: Reply HELP to any message to receive: “Atlas Mitigation: For help, call (770) 588-1119 or email info@atlasmitigation.com. Msg & data rates may apply. Reply STOP to cancel.”

We do not use this number for marketing, promotions, or sales solicitation of any kind.

5. How We Share Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your information may only be shared in the following limited circumstances:

• With employees or subcontractors directly involved in performing your requested restoration services
• As required by law or in response to a valid legal process

6. Data Security

We take reasonable measures to protect the personal information you share with us. Access to customer information is limited to personnel who need it to perform their job duties.

7. Data Retention

We retain customer contact and job information only as long as necessary to fulfill the services requested and to comply with applicable legal or business recordkeeping requirements.

8. Your Rights

You may contact us at any time to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request that we stop contacting you via SMS (reply STOP to any text message)

9. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected with a new effective date at the top of this document.